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Region Account Manager - Florida

InTouch Health is a leading telehealth solution company enabling remote physician care anytime, anywhere.  Our solutions are robust, secure, and provide excellent physician-patient experiences to maximize care and minimize response time, and ensure the right doctor makes the right treatment decision every time.

Under the general direction of the Area Sales Director, the Region Account Manager is a vital part in making sure that healthcare organizations are positioned for success.  The Region Account Manager is responsible for supporting and managing all client needs after contract closure.  This includes but is not limited to; customer needs analysis, clinical program development, leading the implementation process and ongoing project management.  The Regional Account Manager will work closely with the Regional Sales Director and Product Specialist during all points of the sales process and account management.

Responsibilities

  • Defines need and provides necessary initial on-site customer training including physician and support staff
  • Assesses customer confidence and competence while actively advancing accounts toward achieving independence and full utilization of ITH technology
  • Demonstrates a high level of skill and effectiveness in customer training activities
  • Develops and maintains collaborative and value-added relationships with customers and ITH colleagues
  • Communicate regularly and effectively with other ITH colleagues including Sales and Product Specialist teams
  • Manage all relevant customer information and distribute as needed
  • Demonstrate a high degree of personal organization and effective management and utilization of marketing material and training tools
  • Demonstrates and maintains a high degree of technical understanding of ITH products and related wireless tools and technologies
  • Demonstrates strong team commitment and positive attitude among colleagues

Knowledge, Skills & Ability

  • Candidates will possess acute care hospital experience in management role either clinical or non-clinical
  • Detailed understanding of the operational workings of multiple clinical environments throughout healthcare organizations
  • Prior experience with implementing or managing complex projects from concept through to completion
  • Strategic thinking skills
  • Managed complex customer relationships and customer support
  • Active listening and probing skills
  • Highly organized and able to effectively manage and prioritize multiple projects simultaneously
  • Able to work independently
  • High energy level and positive ‘can-do” attitude
  • Demonstrates confidence and leadership abilities
  • Flexible to unexpected client requests/ needs and enjoys working in an entrepreneurial environment

Qualifications

  • 2 years working in Acute Care Hospital
  • RN with program/project management experience in acute care setting, or
  • Manager (non-clinical) department/service line in acute care setting.

Working Conditions

  • Working environment is in a home office setting. Extensive travel is required
  • Must be able to push/move/transport robots, weighing over 200 lbs with wheeled assistance
  • Must be able to lift up to 50lbs 
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