View Our Website View All Jobs

Director, Corporate Training & Professional Development

InTouch Health is the leading telehealth solution company enabling specialist physician care anytime, anywhere.  Our team members are intensely focused on our vision and possess the creativity, drive and experience to turn innovative ideas into market-leading products and services.

The Director, Training and Professional Development will be fully accountable for the development and delivery of high quality hands-on performance based training, via both face-to-face and via on-line means, in support of the InTouch Sales Certification Program, for the direct field sales force. This position will be responsible for 1) facilitating, supporting and managing new employee in house training, 2) development and management of remote training programs, and 3) developing and implementing professional development and best practices content/curriculum for field employees.  This includes but is not limited to: employee needs analysis, leading in-house training in conjunction with executive team and faculty, ongoing evaluation of current customer training and implementation processes and developing efficiencies to scale customer training. 


Responsibilities

  • Gather Input, Feedback and Suggestions from the field team for continuous improvement of our Sales Certification program, training content and delivery
  • Manage a team of subject matter experts, 3rd party venders and direct staff to develop High Quality Hands-On Performance Based Online and Face-to-Face Training Content, Leadership Guides, Evaluation Checklists, and Reinforcement Mobile Sales Tools
  • Manage the entire Sales Certification Program, including tracking, reward and recognition programs
  • Control the quality and quantity of training content and materials being developed by marketing specialists, product specialists, RAM’s, etc.  
  • Assist marketing and sales management with overall marketing goals and activities related to training, aligned with the current respective marketing plans
  • Forecast and manage training revenues and expenses
  • Develop and implement content training processes, templates to ensure standardization of format, delivery, and quality of the training materials
  • Manage the Learning Management System (LMS), including: course catalog, syllabi, and learning paths
  • Project manage curriculum development initiatives, communicate progress to stake holders and dealers
  • Research, plan, and implement leading technologies for the adult learning industry.
  • Identify and assess future and current employee training needs through job and skill set analysis and consultation with staff  managers
  • Deploy a variety of training methods to align with best practices for adult learning
  • Monitor and evaluate training programs’ effectiveness and  success, providing feedback to senior leadership
  • Identify opportunities for ongoing staff development through regular interaction with field staff including time spent in the field
  • Resolve any specific training problems and tailor programs as necessary
  • In coordination with senior leadership, develop and implement best practice professional development tools/curriculum
  • Maintain in house training content, curriculum, schedules, and communicate regularly with faculty
  • Work with in house training faculty to understand their educational content and be able to substitute or find appropriate substitute in their absence
  • Maintain a keen understanding of training trends, developments and best practices
  • Facilitate/execute core competencies for field staff as appropriate with direction from managers
  • Work in conjunction with Product Management and Marketing in developing  remote training tools for both InTouch staff and external customers
  • Demonstrates a high level of skill and effectiveness in customer training activities
  • Develops and maintains collaborative and value-added relationships with customers and ITH colleagues
  • Communicate regularly and effectively with other ITH colleagues
  • Demonstrate a high degree of personal organization and effective management and utilization of marketing material and training tools 
  • Demonstrates and maintains a high degree of technical understanding of ITH products and related wireless tools and technologies

Knowledge, Skills & Ability

  • Ability to leverage Articulate Storyline or comparable e-learning content development software
  • Experience managing staff and budgets, and field experience working with dealers
  • Proven track record of developing Performance Based Training content for adults in both classroom and demonstration settings
  • Must have very effective verbal and written communication skills
  • Must have excellent presentation skills to communicate vision and expectations
  • Computer literacy required and must have an excellent working level of MS Excel, Word, Power Point, and Outlook
  • Must have analytical skills that can summarize data from different sources into a concise format that can be easily expanded and communicated to support a particular initiative
  • Project management skills to manage multiple training content development projects simultaneously
  • High energy level and positive ‘can-do” attitude
  • Demonstrates confidence and leadership abilities
  • Flexible to unexpected client requests/ needs and enjoys working in an entrepreneurial environment.
  • Candidates will possess acute care hospital experience in a management role either clinical or non-clinical

Qualifications

  • Bachelor’s degree in Adult Education, emphasis on applied sciences a plus
  • 7 to 10 years of experience with delivering and developing health care related training curriculum
  • Certification in Criterion Referenced Instruction / Performance Based training development and delivery
  • Proven track record of leading cross functional teams and managing a team of direct reports to develop and deliver effective training content within budget constraints
  • Project Management experience

Working Conditions

  • Working environment is divided between a corporate and home office setting. Extensive travel is required
  • Must be able to push/move/transport robots, weighing over 200 lbs with wheeled assistance
  • Must be able to lift up to 50lbs 

Notes

For the qualified candidate, InTouch Health offers competitive compensation, medical, dental and vision benefits, paid time off, 401(K) and stock options. InTouch Health is based in sunny and beautiful Santa Barbara, California.

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150
Human Check*