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Clinical Applications Specialist - Southern California

InTouch Health is a leading telehealth solution company enabling remote physician care anytime, anywhere.  Our solutions are robust, secure, and provide excellent physician-patient experiences to maximize care and minimize response time, and ensure the right doctor makes the right treatment decision every time.

We are looking for an eager, self-starting Clinical Application Specialist to join our team!  A Clinical Apps Application Specialist plays a key role in the installation, configuration and delivery of InTouch Clinical Applications to a wide range of healthcare organisations and telehealth programs.  This is an excellent opportunity for an industry professional to engage in an exciting project-based environment in healthcare, providing vital support to clients as they embrace the platform while also supporting their long term program goals. 

Responsibilities

  • Functions as technical lead and participates in workshops to capture the required information for a Clinical Apps install and to meet defined objectives
  • Acting as a key technical point of contact for the client throughout the implementation lifecycle
  • Responsible for guiding the customer through initial implementation and ongoing changes in their clinical workflow processes and building the solutions and applications utilizing the InTouch Clinical Apps platform tools
  • Manages technical requirements and implements data interfaces, such HL7 interfaces, between InTouch Clinical Apps and customer EHR or other data systems
  • Manages application integration with InTouch’s PACS solution or other InTouch product solutions
  • Contributes to planning assignments that are consistent with InTouch’s ability to deliver Clinical Apps within the Delivery Framework Model
  • Resolves client issues working at both process and technical level suggesting relevant approaches
  • Understands and consistently meets client expectations within scope of assignment role, while applying relevant InTouch methods
  • Constructs & delivers presentations using structure & style appropriate to audience
  • Develops an understanding of Clinical use cases and programs, service lines, business dynamics and regulatory and HIPAA issues for the U.S. healthcare market
  • Assists the future growth of InTouch by helping identify opportunities for additional business within Clinical Apps in addition to broader opportunities
  • Responsible for defined pre-sales activities as required, including production of proposals
  • Has a clear understanding of the contract and commercial terms applying to the assignment and ensures that InTouch is not compromised by non-compliance
  • Complies with all confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times
  • Responsible for product demonstrations and product training when required
  • Actively shares Product and Product Configuration knowledge with internal product development and operations teams
  • Strong communication skills with an affable and credible persona, including formal presentations
  • Ability to make sound decisions under pressure, taking a balanced view of client demands
  • Excellent negotiating and influencing skills
  • Good team player with strong leadership, coaching and people management skills
  • A positive “can do” attitude towards the commercial, technical and staffing challenges
  • Highly flexible, including a willingness to work away from home base
  • Good team player capable of delivering results in less than perfect circumstances
  • Quality focused
  • Highly flexible (including willingness to work away from home)
  • Proactive with respect to personal development
  • Proactive and responsible in areas of expertise
  • Work with the product development team and customers to suggest enhancements and assist with marketability of Clinical Apps

Knowledge, Skills & Ability

  • Telehealth networks 
  • Clinical informatics 
  • Hospital enterprise strategic planning process 
  • Performance and patient outcomes 

Qualifications

  • BS/BA Required. MBA, Computer Science, Engineering or informatics degree a strong plus
  • A Minimum of 3 years commercial experience within a software delivery, business analysis, clinical informatics, clinical data systems or implementation consulting environment

Working Conditions

  • Flexibility in work schedule and the ability to travel variably ~50% of the time is required

Notes

For the qualified candidate, InTouch Health offers competitive compensation, medical, dental and vision benefits, paid time off, 401(K) and stock options. InTouch Health is based in sunny and beautiful Santa Barbara, California.

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