Our goal at InTouch Health is to become the global healthcare leader in remote presence technology. We believe that this technology can and will improve the way healthcare is delivered across the world. Our team members are intensely focused on our vision and possess the creativity, drive, and experience to turn innovative ideas into real products. We thrive on the innovative process and our forward momentum inspires our teammates, customers, partners and shareholders alike.
We seek exceptionally talented and motivated people who are wildly passionate and committed to the things they do. We offer a competitive salary and benefits package and real opportunities for professional and personal growth. Please contact us if you are interested in learning more about employment opportunities at InTouch Health.
Director, Professional Services & Delivery
InTouch Health is the leading telehealth solution company enabling specialist physician care anytime, anywhere. Our solutions are robust, secure, and provide excellent physician-patient experiences to maximize care and minimize response time, and ensure the right doctor makes the right treatment decision every time.
We are looking for an eager, self-starting Director, Professional Services & Delivery to join our team! The director is responsible for building a Professional Services & Delivery organization that will lead clinical implementation of Enterprise TeleHealth solutions inclusive of medical devices, clinical applications, and workflow solutions.
Establish team structure and hire key Program/Project Manager direct reports
Establish Standard Work Instruction (SWI) for product implementation
Establish playbook for implementation plans/checklists/schedules
Establish clear roles, responsibilities, and handoffs between Delivery, Product/Operations and Technical Services/Support
Establish and implement scalable training program for implementation of all products
Establish and execute completion of service process for revenue recognition
Support Proposal Development
Create project Statement of Work (SOW)
Estimate Professional Services contribution
Develop on-site work plan and detailed project timeline
Accept handoff from sales
Develop master implementation and installation plans/schedule/scope
Develop on-site work plan and timeline
Manage new account implementation, users, utilization
Develop and execute customer MD, RN, IT training plan
Deliver entire telemedicine solution to customer
Knowledge, Skills & Ability
Program/Project Management experience
Must have working knowledge of hospital clinical services and operations in the public and private sectors
Familiarity with medical software technology and health care IT (interoperability/integration)
Proficiency with email, Microsoft Project and Visio, Web browsers, Wi-Fi and cloud applications
A bachelor’s degree from an accredited university is required, RN, MBA, MPH, MPA is desirable
A minimum of 8-10 years combined hospital and corporate experience preferably in hospital clinical services, operations, and program or project management
A successful project management, clinical services and operations track record
Corporate office based
Domestic travel is required
Hospital/Clinical environments: ER, ICU, patient wards, home care, and administrative offices
For the qualified candidate, InTouch Health offers competitive compensation, medical, dental and vision benefits, paid time off, 401(K) and stock options. InTouch Health is based in sunny and beautiful Santa Barbara, California.