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Director, Professional Services & Delivery

InTouch Health is the leading telehealth solution company enabling specialist physician care anytime, anywhere.  Our solutions are robust, secure, and provide excellent physician-patient experiences to maximize care and minimize response time, and ensure the right doctor makes the right treatment decision every time.

We are looking for an eager, self-starting Director, Professional Services & Delivery to join our team! The director is responsible for building a Professional Services & Delivery organization that will lead clinical implementation of Enterprise TeleHealth solutions inclusive of medical devices, clinical applications, and workflow solutions.

Responsibilities

  • Process Development
    • Establish team structure and hire key Program/Project Manager direct reports
    • Establish Standard Work Instruction (SWI) for product implementation
    • Establish playbook for implementation plans/checklists/schedules
    • Establish clear roles, responsibilities, and handoffs between Delivery, Product/Operations and Technical Services/Support
    • Establish and implement scalable training program for implementation of all products
    • Establish and execute completion of service process for revenue recognition
  • Support Proposal Development
    • Create project Statement of Work (SOW)
    • Estimate Professional Services contribution
    • Develop on-site work plan and detailed project timeline
  • Implementation/Delivery
    • Accept handoff from sales
    • Develop master implementation and installation plans/schedule/scope
    • Develop on-site work plan and timeline
    • Manage new account implementation, users, utilization
    • Develop and execute customer MD, RN, IT training plan
    • Deliver entire telemedicine solution to customer  

Knowledge, Skills & Ability

  • Program/Project Management experience
  • Must have working knowledge of hospital clinical services and operations in the public and private sectors
  • Familiarity with medical software technology and health care IT (interoperability/integration)
  • Proficiency with email, Microsoft Project and Visio, Web browsers, Wi-Fi and cloud applications

Qualifications

  • A bachelor’s degree from an accredited university is required, RN, MBA, MPH, MPA is desirable
  • A minimum of 8-10 years combined hospital and corporate experience preferably in hospital clinical services, operations, and program or project management
  • A successful project management, clinical services and operations track record

Working Conditions

  • Corporate office based
  • Domestic travel is required
  • Hospital/Clinical environments: ER, ICU, patient wards, home care, and administrative offices

Notes

For the qualified candidate, InTouch Health offers competitive compensation, medical, dental and vision benefits, paid time off, 401(K) and stock options. InTouch Health is based in sunny and beautiful Santa Barbara, California.

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