Our goal at InTouch Health is to become the global healthcare leader in remote presence technology. We believe that this technology can and will improve the way healthcare is delivered across the world. Our team members are intensely focused on our vision and possess the creativity, drive, and experience to turn innovative ideas into real products. We thrive on the innovative process and our forward momentum inspires our teammates, customers, partners and shareholders alike.
We seek exceptionally talented and motivated people who are wildly passionate and committed to the things they do. We offer a competitive salary and benefits package and real opportunities for professional and personal growth. Please contact us if you are interested in learning more about employment opportunities at InTouch Health.
Network Engineering Specialist
InTouch Health is a leading telehealth solution company enabling remote physician care anytime, anywhere. Our solutions are robust, secure, and provide excellent physician-patient experiences to maximize care and minimize response time, and ensure the right doctor makes the right treatment decision every time.
We are looking for an eager, self-starting Network Engineering Specialist to join our team!
Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades
Monitor performance and ensure system availability and reliability
Provide Level-2/3 support and troubleshooting to resolve issues
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
Assist in selection and implementation of security tools, policies, and procedures in conjunction with the company’s security team
Liaise with vendors and other IT personnel for problem resolution
Manage, monitor, and maintain network infrastructure (Cisco, F5, Routing/Switching, etc.)
Document and keep current, network architecture
Support ticket escalation point for network related issues/requests
Assist with process development and documentation (Create / Update FAQ’s, deployment guides, etc.)
Maintain competency and proficiency in network equipment in use
Assist with project duties as assigned
Other tasks, as assigned
Knowledge, Skills & Ability
Proven hands-on network engineering experience
Experience with Cisco switches, routers, F5 load balancers, other standardized networking equipment
Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
Solid understanding of the OSI or TCP/IP model
Hands-on experience with monitoring, network diagnostic and network analytics tools
Exceptional interpersonal and communications skills (written and verbal), strong documentation skills
Ability to identify and analyze and prioritize incoming escalations and requests for assistance
Strong organizational and planning skills, troubleshooting, triage, and problem solving ability
Ability to follow established process, analyze and recommend process improvements
Highly motivated quick learner
Highly flexible. Able to work variable hours including some overtime.
Works well under pressure, able to remain focused and professional during high stress situation
Willingness to learn new technologies, think “outside the box”, and be part of a highly motivated team of IT professionals
Centralized configuration management / deployment a plus (i.e. LMS/CSM)
A degree in computer science or a related field (or commensurate experience)
CCNP or higher (CCIE preferred)
3-5 years Network administration and support experience
2-4 years in a network engineering role
Must be able to sit at computer for extended amounts of time.
Must be able to lift/move demo equipment (up to 250lbs) and 50 lbs unassisted
For the qualified candidate, InTouch Health offers competitive compensation, medical, dental and vision benefits, paid time off, 401(K) and stock options. InTouch Health is based in sunny and beautiful Santa Barbara, California.