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Network Engineer

InTouch Health is a leading telehealth solution company enabling remote physician care anytime, anywhere.  Our solutions are robust, secure, and provide excellent physician-patient experiences to maximize care and minimize response time, and ensure the right doctor makes the right treatment decision every time.

We are looking for an eager, self-starting Network Engineer to join our team!  

Responsibilities

  • Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
  • Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades
  • Monitor performance and ensure system availability and reliability
  • Provide Level-2/3 support and troubleshooting to resolve issues
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
  • Assist in selection and implementation of security tools, policies, and procedures in conjunction with the company’s security team
  • Liaise with vendors and other IT personnel for problem resolution
  • Manage, monitor, and maintain network infrastructure (Cisco, F5, Routing/Switching, etc.)
  • Document and keep current, network architecture
  • Support ticket escalation point for network related issues/requests
  • Assist with process development and documentation (Create / Update FAQ’s, deployment guides, etc.)
  • Maintain competency and proficiency in network equipment in use
  • Assist with project duties as assigned
  • Other tasks, as assigned

Knowledge, Skills & Ability

  • Proven hands-on network engineering experience
  • Experience with Cisco switches, routers, F5 load balancers, other standardized networking equipment
  • Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
  • Solid understanding of the OSI or TCP/IP model
  • Hands-on experience with monitoring, network diagnostic and network analytics tools
  • Exceptional interpersonal and communications skills (written and verbal), strong documentation skills
  • Ability to identify and analyze and prioritize incoming escalations and requests for assistance
  • Strong organizational and planning skills, troubleshooting, triage, and problem solving ability
  • Ability to follow established process, analyze and recommend process improvements
  • Highly motivated quick learner
  • Highly flexible.  Able to work variable hours including some overtime.
  • Works well under pressure, able to remain focused and professional during high stress situation
  • Willingness to learn new technologies, think “outside the box”, and be part of a highly motivated team of IT professionals
  • Centralized configuration management / deployment a plus (i.e. LMS/CSM)

Qualifications

  • A degree in computer science or a related field (or commensurate experience)
  • CCNP or higher (CCIE preferred)
  • 3-5 years Network administration and support experience
  • 2-4 years in a network engineering role

Working Conditions

  • Must be able to sit at computer for extended amounts of time.
  • Must be able to lift/move demo equipment (up to 250lbs) and 50 lbs unassisted

Notes

For the qualified candidate, InTouch Health offers competitive compensation, medical, dental and vision benefits, paid time off, 401(K) and stock options. InTouch Health is based in sunny and beautiful Santa Barbara, California.

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