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Manager, Product Specialist

InTouch Health is the leading telehealth solution company enabling specialist physician care anytime, anywhere.  Our solutions are robust, secure, and provide excellent physician-patient experiences to maximize care and minimize response time, and ensure the right doctor makes the right treatment decision every time.

We are looking for an eager, self-starting Manager, Product Specialist to join our team! The ideal candidate will manage and direct the Product Specialist Team while providing the technical product support for sales demonstrations of our robotic telecommunications system to ensure that sales demos run smoothly; contribute to effective customer service by providing ongoing product/technical support at customer sites, including product installation and customer training. 

Responsibilities

  • Provide technical product support for sales demonstrations
  • Coordinate Demo Calendar and its related resources for the assigned PS Team
  • Manage the Product Specialist schedules
  • Create and monitor PS Team metrics
  • Lead weekly PS meeting/training sessions
  • Troubleshoot and resolve technical issues with system
  • Manage equipment transport, setup, and demonstrations
  • Be able to move/lift demonstration equipment (Robot: 250 lbs, ControlStation: 50 lbs and Related Tools: 50 lbs)
  • Implement product installation and training at customer sites
  • Manage ongoing product and technical support at customer sites
  • Conduct follow-on training and in-servicing of hospital customers
  • Interface with physicians, hospital executives, IT staff and other personnel
  • Promote adoption, utilization and expansion of product at customer sites
  • Partner with corporate and field staff to develop training materials
  • Work closely with sales force to close sales
  • Conduct customer validation of products
  • Other duties as assigned

Knowledge, Skills & Ability 

  • Ability to manage a diverse team with competing priorities.
  • Ability to manage and enforce departmental budget
  • Detailed knowledge and experience with wireless networks, set up and configuration
  • Possess a high level of product knowledge with a high degree of accuracy and excellence
  • Advanced knowledge of network configurations and troubleshooting
  • Ability to perform complex computer hardware component level replacement
  • Must be able to meet standard requirements by various vendor clearance agencies used by customers

Qualifications

  • Education: Bachelor’s degree in engineering, computer science, other technical or business related area
  • Experience: Prefer 2-4 years of experience in healthcare field with background in technical sales support, projects coordination, healthcare IT or wireless infrastructure

Working Conditions

  • Working environment is in a home office setting
  • Must be able to move/transport robots, weighing over 200 lbs
  • Must be able to lift over 50lbs
  • Up to 75% travel in assigned region required

Notes

For the qualified candidate, InTouch Health offers competitive compensation, medical, dental and vision benefits, paid time off, 401(K) and stock options.

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